Contact Center Implementation

The PT Distribusi Inovasi Teknologi’s team helps your company design an efficient contact center. With our industry experience and core competencies, we assist you in the design, development, customization and integration of contact center components such as IVR, CTI, PABX, CRMs, Out-bound dialers with collections and other related components. Our previous experience in integration services included designing solutions for large banks, cellular operators, retailers, education and government groups.

Our Professional Service Team helps contact center customers succeed through the use of effective business consulting and industry experience, unmatched planning and training of software solutions, proven implementation strategies, and experienced project management. In addition, our dedicated team utilizes best practices based on the knowledge gained through our past experience to provide superior business results.

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Full Service 

PT Distribusi Inovasi Teknologi’s has expertise in providing customization on contact center solutions. We offer customized solutions specifically tailored, tailored implementations that meet your company’s needs, and delivered in a way that fully supports your business goals and processes. Here is our focus area in the contact center solution.

  • VXML Application development
  1. Genesys Studio
  2. Genesys Composer
  3. Open platform (J2EE, .Net)
  • Genesys Agent Desktop customization and integration to third party software
  • G+ Adaptor for Oracle & MS-CRM Integration
  • Genesys Routing Development
  • IWS customization

Genesys SDK Based Development